FAQs

  • Can I keep my existing business numbers?

    Yes! Easily transfer the business numbers your customers know to the Dialpad platform.

  • Can I use Dialpad on more than 1 device at a time?

    Yes, you can download and have the Dialpad running on all your favorite devices – PC, mobile or tablet – doesn’t matter.

  • Can I use my existing office handsets with Dialpad?

    Maybe – talk to one of our staff today to find out whether your handsets will be compatible.

  • How long does it take to set up?

    Getting started with Dialpad is very quick compared to traditional telcos. If you have internet, we can have you up an running in next to no time (record is 30minutes from the first conversation with a customer)

  • Can we SMS from Dialpad?

    Currently in Australia, SMS isn’t available to send from Dialpad to a mobile number outside of the organization. You can however message other Dialpad users from the platform.

  • What happens if I need to change the number of users?

    Connect Untangled support to easily add or remove users as your business requirements change

  • What is Listings?

    Listings enables shops, restaurants, doctors, gas stations, museums, hospitals and every other local business or public institution to automatically optimize their online presence for local searches. Using Listings, you ensure that your business will be found as quickly and most frequently as possible when users search for directions, opening hours, reviews, recommendations or events. More details can be found on the product page on our website.

  • What benefits do I get from using Listings?

    Listings allows to update and manage location data out of a central platform in all channels relevant to you and your customers – this requires considerably less time and effort compared to manually entering the data for each location and platform. With all our partners, the company and location data is synchronized daily, updated if required, and protected against manipulation by third parties. Therefore, the location information is consistent everywhere and the listing is always up to date. We are happy to help and advise you how you may use Local Listing to the benefit of your business.

  • I do not (yet) have a website. Do I get any benefits from Listings at all?

    Yes, in any case. You should still be present where your customers are looking for you because directory entries work independently of a website. Enter the address, photos, and special offers of your business or your local branch and get listed in all major online channels at the push of a button! Thus, Listings helps you to significantly increase the visibility of your business, especially if you do not have a website.

  • How does Listings improve my ranking on search engines like Google?

    The higher the number of consistent listings a search engine identifies of your business, the more likely it is the information is evaluated as accurate, up-to-date and important. Accordingly, the search engine concludes that your business is relevant to search queries in your area. Adding the right category and keywords will improve search results and therefore traffic. In addition, you are listed in the Google-owned channels “Google My Business” and “Google Maps”. This also has a positive effect on your search ranking.

  • Does Listings replace search engine optimization (SEO)?

    Listings aims at maximizing the online visibility of your business. By listing your business with correct and consistent details on as many channels as possible, your business becomes more relevant for search engines like Google and will be found more easily. SEO involves many other measures, such as optimizing your website. But Listings perfectly complements traditional SEO and can be considered the first important step to maximizing your business’ online visibility. And it is much less expensive.

  • What platforms are supported with Reviews?

    SoConnect partners with over 50 of the most popular review platforms, including the most common being:

    • Google
    • Facebook
    • Yelp
    • TripAdvisor
    • Booking.com
    • AirBnb
    • Expedia
    • Foursquare

Ready to make the call?

Speak to us today and untangle your business.