This is the Privacy Policy of Untangled ICT Pty Ltd (“Untangled”). In this Privacy Policy, “Untangled”, “we”, “us” and “our” have the same meaning. At Untangled we respect the privacy of the people we deal with and we uphold high standards of privacy practice and information/data security. This Privacy Policy is designed to explain how we handle personal information and how we interact with you online.
Whenever we handle personal information, we take steps to ensure that appropriate standards of privacy practice and data security are applied.
This Privacy Policy sets out why we need to collect personal information, how we collect it, what we do with it, how it is stored and with whom we might share it. The Privacy Policy also describes how you can access and correct information that we hold about you, how you can ask further questions or make a complaint, as well as useful information about our website and online activities.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. We require you to provide us with certain personal information so that we can provide you with the most appropriate products and service, information and marketing material and to satisfy certain legislative and regulatory requirements.
If you give us personal information about another person, you represent that you are authorised to do so and you agree to inform that person who we are, that we will use and disclose that information for the relevant purposes set out below, and that they can access the information we hold about them.
We do not generally collect or disclose sensitive personal information, such as information about a person’s race, political or religious beliefs, sexual preferences, criminal convictions, membership of professional or trade associations or unions or biometric and health information.
If you choose to not provide us with your personal information we may not be able to provide you with all of our products and services.
For all visitors to our web site, we use cookies to collect anonymous information such as the server your computer is logged on to, your operating system, your browser type (for example, Internet Explorer, Chrome or Firefox), and your IP address. (An IP address is a number that is assigned to your computer automatically and is required for using the Internet). We may also derive the location associated with an IP address. Once you have logged into our client portal, have accessed our website from an e-mail or other personalised communication sent to you, or provided us with personal information by completing a form online, we may be able to identify you and we may combine that with other information in order to provide you with a better online experience.
You can configure your browser to notify you when you receive a cookie and this will allow you to either accept or reject a cookie each time. If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites, then you may not be able to gain access to all of the content and facilities within our website.
Our website also uses Google Analytics to collect data about site traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation. This informs the use of:
If you would like to change preferences or opt-out of these Google Analytics features, you can do so via the Google Ad Settings Manager or the Google Analytics Opt-Out Tool.
Sometimes we are required by law to collect information to identify and verify your identity. We therefore may make enquiries as to your identify and other personal details as required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
Other than as required by law, we will only use your personal information for the purpose of providing you with our products and services. We collect your personal information to:
We will only use or disclose personal information we collect about you for the purpose for which it was disclosed to us, or related purposes which would reasonably be expected, without your permission, or as permitted by the Australian Privacy Principles.
The main ways we collect personal information about our customers are:
We keep personal information in electronic records, at our premises and the premises of our service providers, which may include storage on the cloud.
We use security procedures and technology to protect the information we hold. Access to and use of personal information by Untangled is controlled in a manner that seeks to prevent misuse or unlawful disclosure of the information – this includes internal policies, auditing, training and monitoring of staff.
However, no method of transmission over the internet using industry standard technology is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them.
Where the personal information we collect is no longer required, we generally delete the information or permanently de-identify it in accordance with relevant laws and our records management policy.
We take reasonable steps to ensure that third party organisations meet the data privacy conditions described in this Privacy Policy. Outside of authorised personnel employed by us, we may share personal information with the following third parties:
We may also disclose your personal information to entities located overseas for one or more of the purposes set out above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the Australian Privacy Principles relating to your personal information.
We take reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
You can request access to, or correction of, your personal information. In normal circumstances we will give you full access or make the requested corrections to your information. However, there may be some legal or administrative reasons to deny these requests. If your request is denied, we will provide you with the reason why (if we can). Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.
We reserve the right to modify this Privacy Policy at any time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If we make material changes to this Privacy Policy you will be notified via email (if we have your contact information) or otherwise in some manner through our services that we deem reasonably likely to reach you.
Any modifications to this Privacy Policy will be effective upon our publication of the new terms and/or upon implementation of the new changes to our services (or as otherwise indicated at the time of publication). In all cases, your continued use of our services or website after the publication of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.
If you have any questions or complaints regarding privacy or information handling, please contact us at accounts@untangledict.com.au. We will respond to let you know who will be handling your matter and when you can expect a further response.
If your concerns are not resolved to your satisfaction, you may be able to escalate your complaint to an external dispute resolution scheme or to a regulatory authority such as the Office of the Australian Information Commissioner.